Privacy Policy

Privacy Policy

Last Updated: 10/16/2025

Tariffville Water Commission (“TWC,” “we,” “our,” or “us”) respects the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

  1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, service address, mailing address, email address, phone number, and account number when you sign up for or maintain water service.
  • Payment Information: If you make online payments, we collect billing details through our third-party payment processor. TWC does not store credit card numbers or banking details.
  • Service Line Information: Data related to service line materials, inspection results, or customer-submitted photos as part of our lead service line inventory and compliance efforts.
  • Website Usage Data: When you visit our website, we may collect non-personal information such as IP address, browser type, and pages visited to improve site performance.
  1. How We Use Information

TWC uses collected information for legitimate operational purposes, including:

  • Providing and maintaining water service
  • Processing payments and billing
  • Conducting lead service line inventory and regulatory reporting
  • Communicating service notices, billing reminders, and emergency alerts
  • Improving website functionality and user experience
  • Complying with applicable federal, state, and local regulations
  1. Sharing of Information

TWC does not sell or rent customer information. We may share information:

  • With third-party service providers who assist in billing, payment processing, website hosting, or regulatory compliance
  • With state and federal agencies as required by law or regulation
  • When necessary to protect public health, safety, or system security
  • In response to valid legal requests (e.g., subpoenas or court orders)
  1. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. Online payment transactions are processed through secure, encrypted systems provided by our third-party payment processor.

  1. Customer Access and Updates

Customers may request updates to their account information by contacting TWC directly. Accurate and current contact information ensures proper billing, notifications, and service.

  1. Cookies and Website Tracking

TWC’s website may use basic cookies or analytics tools to improve performance and user experience. Cookies do not store personal information and can be disabled through your browser settings.

  1. External Links

Our website may contain links to third-party sites (such as payment processors). TWC is not responsible for the privacy practices or content of external websites.

  1. Regulatory Compliance

TWC complies with all applicable privacy, water quality, and public health regulations. Certain information may be retained or disclosed to meet legal and regulatory obligations.

  1. Policy Updates

TWC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website or services constitutes acceptance of any changes.

  1. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:


Tariffville Water Commission
7 Church Street, Tariffville,CT 06081
Email: contact@tariffvillewater.org
Phone: 860-651-4227
Website: Tariffvillewater.org